Privacy Notice

This Privacy Notice explains how Bressenden B&B uses any personal information it collects about you.

What information is collected?

When you make a booking for you and/or others to stay at Bressenden I record the names of all overnight guests, and the home address, email address and telephone number of the person making the booking. I also collect a debit or credit card number, not to extract money, but as a way of authenticating the booking and to reduce the risk of no-shows from bookers making multiple reservations at different places for the same night.

How is the information used?
  • I use your home address as part of the card payment processing to validate the card.
  • I use your email address to send you confirmation of the booking and a further email with more details on how to find Bressenden and other information you may find useful for your stay. After your stay you will receive an automatic email from my booking system asking you to fill in a feedback form.
  • I may use your telephone number to contact you if, for example, you do not arrive at your intended check-in time.
How is your data stored?

All of the personal and debit/credit card information you supply as part of the booking process is stored securely on the UK-based hospitality bookings service provider, Freetobook. It is not stored locally on my website or any other digital device. Neither I nor Freetobook will share your information with any third party unless there is a legal reason for doing so. If you booked via Booking.com, you did so at your own risk and agreed to the terms and conditions which pertain to Booking.com’s own privacy policy.

Marketing

I do not do any marketing. After you have received the automated request for feedback following your stay, you will not hear from Bressenden again. If you booked via Booking.com, you may receive marketing messages from Booking.com, which are of course outside my control.

Guest registration

I am required by law to collect the following information on all my guests:

  • Residents in the UK: Name and nationality
  • Residents outside the UK: Name, nationality, passport number, and address of next destination

I obtain this information by asking you to complete a registration form on arrival. I am required to keep these forms for one year and to show them to a police officer if they request to see them. I will destroy these forms 12 months after your stay.

Access to your information

You have the right to request a copy of the information that is held about you. Please enquire via email or the contact page on the website.

Cookies

Cookies are not used on my website for marketing or advertising purposes. My advertisement-free website does not use or retain or any information about you or your internet usage, other than checks carried out to safeguard my website and computer devices against viruses and spam attacks.

Surveillance cameras

There are four cameras mounted on the outside of the B&B. One looks over the turning circle and car parking area at the entrance to the house. Another looks out over the garden at the opposite end of the house. The other two are integrated with the front and back doorbells and are activated only when the doorbells are rung. None of the external cameras are pointed at the guest bedrooms, bathrooms or windows. Indoor cameras protect the private rooms in the house on the ground floor, to which guests do not have access. There is a camera in the hall/reception area and one in the breakfast room; these are switched on at certain times to alert me when guests enter the breakfast room in the morning or are waiting to pay before their departure. The main purpose of all the cameras is to protect the house and grounds as well as the vehicles and property of all its residents and guests. The video data is kept securely online for 30 days, after which it is automatically deleted by the service provider. I am the only person to have access to the data, which is password protected.