Monday, November 2nd, 2020
In three days’ time we will go back into lockdown for at least one month. This means that the few bookings I had for November have been cancelled. After tonight’s guest leaves in the morning the B&B will shut its doors for a while to all except Benenden Hospital patients who have tested negative and/or self-isolated for the required period (if the Hospital even remains open to such patients).
It was already becoming difficult to manage my bookings as I was not keen on accepting guests from tiers higher than our local tier. Guests have to eat out, and the local publicans and restaurateurs would not have thanked me if a guest had brought the virus into this area, which until now has had few cases. The lockdown regulations, although not good for business, do at least enable me to avoid paying commission to agencies on non-existent income. I would not be so heartless as to charge guests cancellation fees on bookings that I or they have had to cancel at short notice, but I fully appreciate that agencies like Booking.com, which after all have brought me most of guests these past three years, must survive. They have provided a fantastic service. I could not do what I do without them.