This Privacy Notice explains how Bressenden B&B uses any personal information that is collected about you during the booking process. It also gives information about the security cameras installed at the property (scroll down to the bottom of the page).
What information is collected?
When you make a booking for you and/or others to stay at Bressenden you provide basic contact details to enable us to communicate with you. The provision of such information also helps our booking software to authenticate you as a real person and to reduce the risk of fake bookings and scams.
How is the information used?
- My booking software uses your home address to validate the payment card whose details you choose to enter.
- Your payment card details are used purely as a means of ensuring that you are a real person with genuine intentions of booking. It is not used to take payment. (Payment will be taken from you at checkout by whatever means you choose.)
- My booking software uses your email address to send you confirmation of the booking and a further email with more details on how to find Bressenden and other information that you may find useful for your stay. After your stay you will receive an automatic email from my booking system asking you to fill in an optional feedback form.
- I may use the telephone number that you have provided to contact you in an emergency or if, for example, you do not arrive at your intended check-in time.
How is your data stored?
All of the personal and debit/credit card information you supply as part of the booking process is stored securely on the UK-based hospitality bookings service provider, Freetobook. Neither I nor Freetobook will share your information with any third party unless there is a legal obligation for doing so. If you booked via Booking.com, you did so at your own risk and agreed to the terms and conditions which pertain to Booking.com’s own privacy policy. I do not personally store your information once you have left the premises, either digitally or in paper records, unless you have explicitly requested that I do so.
Marketing
I do not do any marketing. After you have received Freetobook’s automated request for feedback following your stay, you will not hear from Bressenden or Freetobook again. If you booked via Booking.com, you may receive marketing messages from Booking.com, which are of course outside my control.
Access to your information
You have the right to request a copy of the information that is held by Freetobook about you. Please enquire via email or the contact page on the website.
Cookies
Cookies are not used on my website for marketing or advertising purposes. My advertisement-free website does not use any information about you or your internet usage. However, checks are carried out to safeguard my website and computer devices against viruses, malicious intent and spam attacks.
Security cameras
There are four external cameras mounted on the outside of the B&B, which is also my private home. The main camera faces east and looks over the turning circle and car parking area at the entrance to the property. It is active at all times of day and night and alerts me when someone has entered the grounds. Another camera looks out over the garden on the west side of the house and monitors a door into the house from the garden. It is activated at night and when the house is unattended. The other two are integrated with the front and back doorbells and overlook the gardens to the south and north. The doorbell cameras are activated at night. During the day, they operate only when the doorbells are rung or when the house is unattended. None of the external cameras are pointed at windows. Indoor cameras protect the private rooms on the ground floor, to which guests do not have access. The main purpose of all these cameras is to monitor my house and grounds. Their secondary function is to alert me to the arrival of visitors, guests, trades persons and delivery personnel. It is emphatically not to monitor the behaviour of residents, guests or contracted employees who are working in my grounds.
The two internal cameras in the entrance hall and breakfast room are activated at night to alert me in the event that someone has entered the house.
The video footage is kept securely online for 30 days, after which it is automatically deleted by the service provider (Ring.com) and cannot be retrieved. I am the sole account holder and therefore the only person to have access to the footage, which is password protected. The footage is available to view by me alone for 30 days as a streamed service and is not downloaded onto any local computer, phone or other device.